1. Introduction
Voyage ProHacks Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voyage-prohacks.com or use our car rental services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, address, telephone number, and email address
- Date of birth and driving licence information
- Payment and billing information
- Employment details and company information
- Vehicle preferences and rental history
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Usage data and website analytics
- Cookies and similar tracking technologies
- Device information and operating system
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing rental bookings and providing our services
- Verifying identity and conducting credit checks
- Communicating with you about your bookings
- Improving our services and website functionality
- Marketing and promotional activities (with consent)
- Complying with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract performance: To provide our rental services
- Legitimate interests: To improve our services and prevent fraud
- Legal obligation: To comply with legal requirements
- Consent: For marketing communications and optional services
5. Information Sharing and Disclosure
We may share your information with:
- Credit reference agencies for identity verification
- Insurance providers and emergency services
- Law enforcement agencies when legally required
- Third-party service providers (payment processors, maintenance services)
- Business partners for legitimate business purposes
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and staff training
- Secure data transmission protocols
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data (right to be forgotten)
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at [email protected]
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain customer data for 7 years after the last rental for legal and tax purposes.
9. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by the European Commission
- Appropriate safeguards and security measures
10. Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact:
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.